How to Deal With Resident Infractions: Hoarding, Harassment, Unauthorized Occupants and Pets, Noise, Parking, etc.

Event: On-Demand Webinar
Event Date: October 6, 2023
Presenter: Paul Flogstad
Event Time: 1 pm EST
Duration:60 Minutes


This webinar will cover many of the common issues facing property managers and property owners today. This session by expert speaker Paul Flogstad will go over how to correctly document various tenant violations and strategies and techniques for documenting and solving resident violations. Also, one of the hot topics is Assistance animals. You will learn the correct way to handle these requests.

Session Highlights:

  • Answers to many questions about service/assistive animals
  • What can I do with a resident who is a hoarder?
  • How do I handle resident harassment and bullying?
  • What do I do about pets and companion/service animals?
  • How do I handle unauthorized residents?
  • Subleasing?
  • What do I do with pet infraction’s?
  • I have parking violations-now what?
  • Damages found during inspections.
  • Drugs – smoking weed, now what?
  • How to handle noise complaints.
  • How about amenities violations?
  • Communication documentation
  • Texting documentation.
  • What tools do I need?

Learning Objectives:

All of these problems are a daily occurrence at most properties. This webinar will give you fresh ideas to deal with the issues and the residents involved. You will learn to not run afoul of fair housing issues when dealing with these situations.

Who Should Attend:

  • Property Owners
  • Property Managers
  • Housing Authority Staff
  • Compliance Staff

Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years. He has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management, and property management consulting/training. Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies. He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations, and the general public. For over twenty years was involved in the appraisal of residential, multi-family, farm, and commercial properties throughout the Midwest.